terms and conditions

Welcome

Welcome to QUEUE. By accessing this website and purchasing our products, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

This website is operated by QUEUE (ABN: 82 561 453 092) Throughout the site, the terms “we”, “us” and “our” refer to QUEUE. We this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

About Us

QUEUE is an Australian-owned business selling physical products through our online store.

Orders

All orders are subject to availability and acceptance.

After placing an order, you will receive an email confirming your order has been received. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order due to pricing errors, stock availability, suspected fraudulent activity, payment issues or other unforeseen circumstances. If an order is cancelled after payment has been received, a full refund will be issued.

Pricing

Unless otherwise stated, all prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

Payment

Payment must be received in full before an order is dispatched.

We accept the payment methods displayed at checkout.

Promotions & Discount Codes

From time to time, QUEUE may offer promotional discounts or discount codes.

Promotions cannot be applied retrospectively, exchanged for cash or combined with other offers unless expressly stated. We reserve the right to modify or withdraw promotions at any time.

Product Information

We aim to ensure all product descriptions, images and information are accurate. However, colours may vary between screens and minor manufacturing or packaging variations may occur.

Intellectual Property

All content on this website—including the QUEUE name, branding, logos, product designs, photography, graphics, videos and written content—is owned by or licensed to QUEUE.

No content may be reproduced, distributed or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, QUEUE is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact

For any questions regarding these Terms & Conditions, please contact us via contact on our contact page.