shipping policy
Thank you for shopping with QUEUE.
Processing Time
Orders are packed/processed within 2 to 3 business days, excluding public holidays and weekends. Orders made on a Friday will be shipped on the following Monday.
During product launches, promotions or peak trading periods, processing times may be slightly longer.
You will receive email confirmation when your order is on its way to you. On launch, release , or Pre-Sale days, these processing times may be delayed due to the volume of orders and enquiries we may be dealing with, so please bear with us.
Domestic orders (within Australia)
When you select Standard Shipping, you will receive your order within 3-14 days.
We offer Australia-wide flat-rate shipping.
Flat Rate Shipping: AUD $11.00
Estimated delivery times:
Metro areas: 2–6 business days
Regional areas: 3–8 business days
Delivery estimates are provided by our shipping partners and are not guaranteed.
International Shipping
We offer flat-rate international shipping to selected destinations.
Flat Rate International Shipping: AUD $25.00
Estimated delivery times vary depending on the destination and local postal service.
Please note that international delivery timeframes are estimates only and cannot be guaranteed.
Customers are responsible for any customs duties, import taxes or other fees that may be charged by their local customs authority. These charges are not included in the purchase price or shipping cost.
Once your order has been dispatched, you will receive a tracking email so you can follow your shipment.
Tracking
Once your order has been dispatched, you will receive a tracking email.
Shipping Address
Please ensure your shipping details are accurate before placing your order.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the parcel needs to be resent.
Shipping Delays
While we work with trusted shipping providers, delivery timeframes are estimates only and delays may occasionally occur due to circumstances outside of our control.
If your parcel appears significantly delayed or lost, please contact us and we will assist in lodging an enquiry with the shipping carrier.